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Service Technician (Dairy & Milking Robotics)

Job No: 52873
Location: Western Australia, Denmark

  • Extremely varied and enjoyable role!
  • Work for an international leader in the dairy industry!
  • Competitive salary + commission plus super!

About the Organisation

DeLaval Pty Ltd is a global leading supplier to the dairy business, supporting dairy farmers in managing their farms, their way. The business offers products, systems and services for all steps of milk production, with a focus on reducing their environmental footprint whilst improving food production, profitability and the well-being of the people and animals involved.

Founded more than 125 years ago in Sweden, DeLaval now has 4500 employees and operates in more than 100 markets that cater to customers with livestock size ranging from 1 to 50,000 animals. DeLaval's Australian office is based in Westmeadows, Victoria, and is part of the Tetra Laval Group, alongside Tetra Pak and Sidel.

DeLaval constantly strives to improve the daily work for all dairy producers, empowering them to control their business and lifestyle by providing complete solutions and service.

About Denmark, WA

Denmark is a coastal town in the Great Southern region of Western Australia, 423 kilometres south-south-east of the state capital of Perth.

Awarded the title of "Australia's Tidiest Town" in 1998,  this scenic rural town has a population of 2,700 people and boasts timber milling, orcharding, beef cattle and dairy farming as its primary industries. Soil and climate attract wine growers, with tourism being the fastest growing business in Denmark. Visitors to Denmark enjoy world-class natural attractions, including the Valley of the Giants, home of the world famous Tree Top Walk, glorious beaches such as Greens Pool and Elephant Rocks, and wonderful wildflowers, birds and whale watching.

Denmark is on the Great Southern Highway, and is serviced by the TransWA public transport system. The town has an airstrip for small planes.

About the Opportunity

DeLaval Pty Ltd has an opportunity for an experienced Service Technician to join their team and provide service and support for clients using the company's milking equipment, robotic systems and related products.

Reporting to the District Manager, this role is primarily responsible for scheduled service work and responding to repair requests related to DeLaval's milking machines. Based in Denmark, Western Australia, this full-time role involves a combination of standard working hours and being part of an on-call roster.

Specifically, the duties of this role include:

  • Professionally conducting regular servicing and maintenance activities;
  • Responding in a timely manner to breakdown call-outs;
  • Achieving set sales targets of preventative and maintenance-related parts; and
  • Accurately managing stock and all administrative requirements.

The successful candidate will have a trade background and an interest in robotics and/or electronics, coupled with work experience in a customer-facing role. As this role involves servicing and troubleshooting highly specialised robotics equipment, you will need a high degree of technical aptitude, and the ability to quickly learn and update your skills as necessary to keep up with the ever-changing technologies in the dairy industry.

On any given day, unscheduled service calls and breakdowns will demand a prompt response, and jobs can often take longer than expected, so you'll need to be able to balance competing priorities and multi-task to ensure all clients receive the same high-quality service they expect from DeLaval.

Your communication skills are integral to your success in this position, as you’ll need to translate technical information about DeLaval’s robotic systems into terms that clients can understand and use. An adaptable personality is essential, as is the ability to use your interpersonal and problem solving skills to respond to unanticipated tasks with efficiency and professionalism.

As a customer service-focused individual, you'll take full advantage of ongoing training, and be eager to incorporate feedback to make improvements in your work and ensure you're providing expert and up-to-date support and service to clients. You'll enjoy working autonomously on a day-to-day basis and also perform well in a team environment.

Due to the nature of the role, you will need a reasonable level of physical fitness and a working knowledge of the Microsoft Office suite, particularly Excel.

A current driver's licence is a requirement for this position, as is an availability to travel domestically within your territory for a portion of the month.

About the Benefits

DeLaval recognises that in order to succeed, the company not only needs the best products and services, but also the best people. To ensure that DeLaval attracts and retains outstanding employees, the organisation will reward you with an extremely competitive salary plus super, as well as commissions! You'll also be supported with a full induction and regular training to ensure you hit the ground running.

In this highly versatile role, you'll directly contribute to the success of an international industry leader. DeLaval prides itself on its exceptional team culture, and their employees enjoy new challenges, professional growth and the satisfaction of working for a company that goes to all lengths to understand and work alongside their customers.

If you're an energetic self-starter with experience in milking machine service and great customer service skills, this is the role for you! Apply Now!

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